Samsung America Officially Recalls Nearly 1 million Galaxy Note7 Smartphones over Fire and Burn Hazards
Linus Unah – Fourth Estate Contributor
Ridgefield Park, NJ, United States (4E) – The U.S. Consumer Product Safety Commission ( CPSC ) said Thursday that Samsung Electronics America Inc., is officially recalling over 1 million Galaxy Note7 smartphones sold before Sept. 15, 2016.
The CPSC says the devices posed a serious burn hazard to consumers because the lithium-ion battery in the Galaxy Note7 smartphones could overheat and catch fire.
According to the recall notice posted on the CPSC’s website, the company has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Samsung Electronics Co., had issued a global recall on Sept. 2 for its premium Note7 devices after it received 35 reports globally of the phones exploding while charging. The South Korean company blamed a battery cell issue for the problem.
The world’s largest smartphone vendor had already shipped 2.5 million Note7 devices to 10 markets including the U.S. and South Korea.
The CPSC says this recall involves the Samsung Galaxy Note7 smartphone sold before Sept. 15, 2016.
The recalled devices have a 5.7-inch screen and were sold in black onyx, blue coral, gold platinum and silver titanium colors with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone, the CPSC said.
The CPSC says customers can determine if their phone has been recalled by locating the IMEI number on the back of the phone or the packaging, and entering the IMEI number into the online registration site www.samsung.com or by calling Samsung toll-free at 844-365-6197.
The recalled Note7 devices were sold for between $850 and $890 by wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from Aug. 2016 through Sept. 2016.
The CPSC is warning customers to stop using and power down the recalled Galaxy Note7 devices purchased before Sept. 15, 2016, saying they should contact the wireless carrier, retail outlet or Samsung.com where they purchased their device to receive a free new Galaxy Note7 with a different battery, a refund or a new replacement device.
In a statement posted on its website on Thursday, Samsung America confirmed that new Note7 replacement devices would be available at several retail locations in the U.S. not later than Sept. 21, 2016.
“Consumer safety is always our highest priority. Our collaboration with the CPSC to fast-track a voluntary recall in the U.S. addresses safety concerns by ensuring we reach Note7 owners quickly to exchange their devices,” said Tim Baxter, president of Samsung Electronics America.
“We are asking owners to act now by powering down their devices and receive a replacement device or a refund through our exchange program.”
Under the terms of the U.S. Note7 Exchange Program, owners can exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer. Owners can also exchange their current Note7 and any Note7 specific accessories for a Galaxy S7 or S7 edge with a refund of the price difference between the products.
U.S. customers who exchange their Note7 device for another Samsung product would also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier or retail outlets, the American unit said in a statement.