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Consumer Reports Urges Samsung to Recall Galaxy Note 7 Officially

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Linus Unah – Fourth Estate Contributor

New York, NY, United States (4E) – U.S. consumer rights organization Consumer Reports has urged Samsung to initiate an official recall for its flagship Galaxy Note 7 smartphone after reports of the premium device exploding while charging.

Samsung, the world’s biggest smartphone vendor, had issued a recall notice on Friday saying it has halted sales of the Note 7 devices after it received 35 reports globally of the problem.

The recalled product which has a battery cell issue was launched two weeks ago in 10 countries including the U.S. and South Korea and has been sold to over 1 million end users.

The non-profit organization argued that the recall notice by the company wasn’t “official” because the South Korean company didn’t notify the U.S. Consumer Product Safety Commission ( CPSC ) of the recall.

It added that involving the CPSC in the recall would have made it illegal to continue selling the recalled devices, while pointing out that shoppers who checked several retailers on Friday morning reported that the Note 7 phones were still available for sale at some stores.

“Samsung should immediately initiate an official recall with the Consumer Product Safety Commission given the serious nature of the safety problem it identified with the Galaxy Note7 ,” said Maria Rerecich , Consumer Reports director of electronics testing. “We are particularly concerned that phones continue to be available for sale today.”

A government official said there was no official recall as of Friday despite media reports of the recall notice, Consumer Reports said.


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